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Use the Subject line to give a short subject title to the question you have (i.e. Arrival Information, Special Housing Need, Expected Discount, Cannot Log In, etc.). Then in the Description box, provide a more detailed explanation of your question. If you have a more general question about the content of the Web site, please give any relevant details. In the Reply Needed field, select the timeframe in which you would like an answer. We will attempt to get back to you as soon as we can within your desired timeframe. Please note, if you select "Now" timeframe, this will also send a notification to Tier 3 support team which should only be used if you are at a point where you cannot continue and cannot wait for a normal reply..

If you encountered a technical issue (broken link, bugger Message, see a typo, frozen screen), please submit a ticket using our standard Tier 3 Support Ticket system.